Clients Only
Congratulations! You've booked a Disney Cruise vacation! Now what do you do? Here are some frequently asked questions about how the process works.
How do I make payments?
There are several ways to make payments on your vacation - contact your DVP through email, by phone or through the secure submit for a payment form. When your DVP processes a payment for you they will need:
- credit card type
- credit card number
- name on the card
- expiration date
- full billing address
- phone number
- reservation number and/or check in date
- $$ amount you would like to apply
When is my final payment due?
Final payment dates will vary depending on itinerary, date of cruise, etc. Check your reservation confirmation for the date.
Your DVP should let you know your final payment date once you have booked your cruise. If they do not share the date with you, please be sure to ask them. Your DVP should be in touch with you prior to your final payment date, but this can sometimes be overlooked. To protect yourself please be aware of Disney's cancellation policy.
PLEASE COMMUNICATE TO YOUR DVP IF YOU NEED TO CANCEL OR MAKE CHANGES TO A RESERVATION. Pixie and Pirate Destinations, LLC is not responsible for late payments, canceled reservations or loss of deposit due to an unresponsive client.
Can I make payments on my vacation package?
Any time you'd like to make a payment toward your vacation feel free to contact your DVP and they will process the payment for you. It will help make the final payment easier to pay in the end!
Will my DVP stay in touch with me or am I on my own?
We don't ever want you to feel like you are on your own! If you have a question you should have your DVP's email address and phone number but if you lose them you can always contact Pixie and Pirate Destinations at info @ pixieandpiratedestinations.com (take out the spaces). You will not necessarily be contacted frequently by your DVP, but if there is ever a concern feel free to email or call. Once your travel date gets closer your DVP will be in contact with you about payments, paperwork, itinerary, etc.
What about booking my Disney Cruise excursions?
If you'd like recommendations for Port Adventures (excursions) your DVP would be happy to help you figure out the best options for your family. Drop your DVP an email with what you are thinking about and let them see what they can recommend for you.
What if a better discount comes available?
If a better discount comes out after you've booked your cruise your DVP will gladly apply the discount to save you money. You do not need to stay up to date on the new discounts as we keep track of them for you. We love to save our clients money!
Will I receive anything by mail?
A few weeks prior to your travel dates you will receive your Magical Express tags (if you have chosen to use Magical Express) and a packet that will include your "itinerary" from Disney Cruise Line. Sometimes these packets will be mailed separately so be sure you are on the lookout for them in your mailbox 15 to 30 days prior to travel.
What if I need to cancel?
If something comes up and you need to cancel your vacation contact your DVP as soon as possible and they will get the cancellation process rolling for you. Again, familiarize yourself with Disney Cruise Line's cancellation policy.
More questions?
Contact us for further information. We are here to help!
