Frequently Asked Questions
More details on our website and full list of Terms and Conditions.
Why should I book my vacation with Pixie and Pirate Destinations?
Our DVPs have an honest passion for travel and have firsthand knowledge of many destinations. Each of our planners has been hand-picked based on their qualifications and experience, and receive extensive, continuous training on how to run a customer service based business. They represent Pixie and Pirate Destinations by offering the best customer service in the industry and are willing to work "with" you in planning your vacation. They are here to help guide you along the way with advice and suggestions. Each of our DVPs are knowledgeable about, not only, Disney travel products, but also up to date and trained to offer many other destinations worldwide.
Is Pixie and Pirate Destinations a travel agency?
The simple answer is yes. Pixie and Pirate Destinations, LLC is a registered business that is certified with CLIA. Our DVPs are home based agents that are graduates of Disney's College of Knowledge. They work for Pixie and Pirate Destinations as independent contractors and are here to provide the best customer service to our clients.
Is this a discount travel site?
No, Pixie and Pirate Destinations is not a discount website and we are not a travel vendor. Instead our DVPs provide a service - helping families make the best, educated decisions about their vacations. Whether you book with a travel supplier (such as Walt Disney World), a big nationwide travel agency, or our small business, the price will most likely be the same. We are NOT a discount travel website. However, the level of customer service and personalized attention you receive from your DVP is what makes us different. We work with you to plan a vacation experience for the same travel costs you would pay if you booked with Disney (i.e.) directly or through an agency that does not offer the personalized level of customer serivce.
What makes your services different?
At Pixie and Pirate Destinations our motto is "go above and beyond for each client's individual needs." As a valued client, your Dream Vacation Planner will be here every step of the way to help you with your concerns or questions. You will have an email address and phone number for your DVP so that you can reach them when you need to. Once your vacation is booked your DVP will continue to help with dining reservations, a personalized daily itinerary, and so much more. Each of our planners is trained to see you through to the end of your vacation to make sure you have a magical time.
What is the first step?
The first step in the vacation planning process is to request a quote for your desired travel destination. When you request a quote you have the option of choosing the DVP you want to work with. If you do not choose a DVP, then one will be assigned to you. You will be working one-on-one with your Dream Vacation Planner that is very knowledgeable about all things related to your requested travel destination. Your DVP is like a personal assistant that listens, guides and suggests to you the best options for your family. You will have their email address and phone number in case you need to ask questions along the way (and we know you will need to!). If for some reason your DVP is unavailable at a certain time (this is rare), we work as a team and another DVP will be ready to assist you.
What cost is involved?
Outside of the cost of your vacation package that you choose, our DVPs have the option to charge a Vacation Design Fee. This is a professional service charge that helps ensure our time and knowledge is valued. Learn more here.
What will my DVP do for me that I cannot do for myself?
Of course you can book a vacation on your own - that's easy! But when you book a vacation with one of our DVPs you have their knowledge and experience to tap into at your disposal. You will be working with someone who "knows" your travel destination and understands how travel can change minute to minute. Because of this you can be assured that your DVP will be able to guide you in the right direction at all times. If we do not know the answer immediately, we WILL find it out. You can count on the following "extras" from each of our DVPs:
All of the above services are optional to our clients that book a travel reservation with Pixie and Pirate Destinations. Some of our clients prefer to take advantage of ALL of these services, while others only need us to do one or two. Your vacation planning is important to us, but we never want to step on your toes - you are always in control - after all, this is YOUR vacation!
How do I pay for my vacation?
To process deposits and payments for your vacation you will need to contact your DVP with your credit card information. Pixie and Pirate Destinations or your Dream Vacation Planner will NEVER personally make a charge to your credit card. You will see a charge from the Walt Disney Travel Company (or another travel vendor such as Universal Travel, Norwegian Cruise Lines, etc.). Your DVP will use your card information to process your deposit or payment directly through the travel vendor (Disney, etc.). Each DVP is under contract to keep your CC information private. If you ever see a charge that you think is fraudulent contact your credit card company immediately.
I've already booked my Disney (or other destination) vacation. Do you accept reservation transfers?
Yes. Some Walt Disney World®, Disney Cruise Line®, Disneyland®, Aulani, and Adventures by Disney reservations are transferable - please feel free to submit your information here. There are some exceptions. For more information on other destinations' reservation transfers, please feel free to contact your preferred DVP or email transfers@pixieandpiratedestinations.com. We are happy to assist you with a qualifying transferred reservation!
What if I need to cancel?
Since Pixie and Pirate Destinations is a "go-between" agency, we do not put cancellation policies in place. The travel vendor is the one who has specific cancellation policies. You can find all of the Terms and Conditions, including cancellation policies, on the vendor websites - here are a few for reference:
More questions?
Contact us for further information. We are here to help!
Why should I book my vacation with Pixie and Pirate Destinations?
Our DVPs have an honest passion for travel and have firsthand knowledge of many destinations. Each of our planners has been hand-picked based on their qualifications and experience, and receive extensive, continuous training on how to run a customer service based business. They represent Pixie and Pirate Destinations by offering the best customer service in the industry and are willing to work "with" you in planning your vacation. They are here to help guide you along the way with advice and suggestions. Each of our DVPs are knowledgeable about, not only, Disney travel products, but also up to date and trained to offer many other destinations worldwide.
Is Pixie and Pirate Destinations a travel agency?
The simple answer is yes. Pixie and Pirate Destinations, LLC is a registered business that is certified with CLIA. Our DVPs are home based agents that are graduates of Disney's College of Knowledge. They work for Pixie and Pirate Destinations as independent contractors and are here to provide the best customer service to our clients.
Is this a discount travel site?
No, Pixie and Pirate Destinations is not a discount website and we are not a travel vendor. Instead our DVPs provide a service - helping families make the best, educated decisions about their vacations. Whether you book with a travel supplier (such as Walt Disney World), a big nationwide travel agency, or our small business, the price will most likely be the same. We are NOT a discount travel website. However, the level of customer service and personalized attention you receive from your DVP is what makes us different. We work with you to plan a vacation experience for the same travel costs you would pay if you booked with Disney (i.e.) directly or through an agency that does not offer the personalized level of customer serivce.
What makes your services different?
At Pixie and Pirate Destinations our motto is "go above and beyond for each client's individual needs." As a valued client, your Dream Vacation Planner will be here every step of the way to help you with your concerns or questions. You will have an email address and phone number for your DVP so that you can reach them when you need to. Once your vacation is booked your DVP will continue to help with dining reservations, a personalized daily itinerary, and so much more. Each of our planners is trained to see you through to the end of your vacation to make sure you have a magical time.
What is the first step?
The first step in the vacation planning process is to request a quote for your desired travel destination. When you request a quote you have the option of choosing the DVP you want to work with. If you do not choose a DVP, then one will be assigned to you. You will be working one-on-one with your Dream Vacation Planner that is very knowledgeable about all things related to your requested travel destination. Your DVP is like a personal assistant that listens, guides and suggests to you the best options for your family. You will have their email address and phone number in case you need to ask questions along the way (and we know you will need to!). If for some reason your DVP is unavailable at a certain time (this is rare), we work as a team and another DVP will be ready to assist you.
What cost is involved?
Outside of the cost of your vacation package that you choose, our DVPs have the option to charge a Vacation Design Fee. This is a professional service charge that helps ensure our time and knowledge is valued. Learn more here.
What will my DVP do for me that I cannot do for myself?
Of course you can book a vacation on your own - that's easy! But when you book a vacation with one of our DVPs you have their knowledge and experience to tap into at your disposal. You will be working with someone who "knows" your travel destination and understands how travel can change minute to minute. Because of this you can be assured that your DVP will be able to guide you in the right direction at all times. If we do not know the answer immediately, we WILL find it out. You can count on the following "extras" from each of our DVPs:
- Initial Resort, Cruise and Package Decision - We have been there, done that AND had countless clients travel to destinations around the world. We KNOW resorts, ships and package options inside and out. Your DVP will ask you qualifying questions to help you make the best decisions about what YOU want in your vacation.
- Continuous Discount Checking - Any time a travel destination releases a new discount offer our DVPs are required to check on availability and apply the new discount to any existing reservations that are applicable. We keep up to date on the latest offers every day of the week!
- Advanced Dining Reservations - For our theme park clients, dining reservations can be made in advance. We assist our clients with proper restaurant selections and, if the client would like, we make the reservations for them.
- Personalized Itinerary Planning - For our theme park clients, our DVPs can help you make educated guesses on which park is best for which date, which rides to avoid if your kids dislike dark spaces, what hot spots you won't want to miss, etc. - there is much to consider when planning the days in the parks! For our cruise, all-inclusive and other various types of travel clients, the daily options are sometimes confusing and convoluted - we can help you better understand your options.
- Special Requests and Other Details - Details, details, details - this is where the magic is. Any other details that come up regarding your vacation, your DVP will be there to answer your questions and make suggestions. While this may not seem important, it's nice to know that someone is available to help with the smaller pieces of your travel journey.
- Continued Support Through Check OUT - Even when you are on vacation your DVP will be available to answer questions if you need them. Having someone in your corner from the very beginning of the vacation planning process through the end of your vacation is a great advantage!
All of the above services are optional to our clients that book a travel reservation with Pixie and Pirate Destinations. Some of our clients prefer to take advantage of ALL of these services, while others only need us to do one or two. Your vacation planning is important to us, but we never want to step on your toes - you are always in control - after all, this is YOUR vacation!
How do I pay for my vacation?
To process deposits and payments for your vacation you will need to contact your DVP with your credit card information. Pixie and Pirate Destinations or your Dream Vacation Planner will NEVER personally make a charge to your credit card. You will see a charge from the Walt Disney Travel Company (or another travel vendor such as Universal Travel, Norwegian Cruise Lines, etc.). Your DVP will use your card information to process your deposit or payment directly through the travel vendor (Disney, etc.). Each DVP is under contract to keep your CC information private. If you ever see a charge that you think is fraudulent contact your credit card company immediately.
I've already booked my Disney (or other destination) vacation. Do you accept reservation transfers?
Yes. Some Walt Disney World®, Disney Cruise Line®, Disneyland®, Aulani, and Adventures by Disney reservations are transferable - please feel free to submit your information here. There are some exceptions. For more information on other destinations' reservation transfers, please feel free to contact your preferred DVP or email transfers@pixieandpiratedestinations.com. We are happy to assist you with a qualifying transferred reservation!
What if I need to cancel?
Since Pixie and Pirate Destinations is a "go-between" agency, we do not put cancellation policies in place. The travel vendor is the one who has specific cancellation policies. You can find all of the Terms and Conditions, including cancellation policies, on the vendor websites - here are a few for reference:
More questions?
Contact us for further information. We are here to help!
